FAQs

Q. Who uses our Services?

Anyone over the age of 18 who needs support in their daily living to remain independent and part of their community.

Q. Do I have to pay for this service?

You can buy this help directly either privately or using direct payments. Please see our Help at Home charges page. Alternatively, you can also be referred through Adult Social Services and receive the service through means-tested benefits. Our friendly office staff can help with funding enquiries.

Q. How are the Support Workers trained?

All our staff are fully trained to the required standard and up to a minimum of NVQ Level 2 and receive specialist training in dementia. Training is regularly updated and all practice is monitored by senior staff who provide a supportive environment to work in.

Q. Will I have the same care worker every time?

We will do our very best to ensure continuity of care. We understand its importance for personal dignity and it is especially important for people who have a dementia.  If your Support Worker goes on holiday or is sick we will provide an alternative Support Worker who will be introduced to you before they provide your care.

If you have any other questions please feel free to contact our office on 01788 577825.