Help at Home

Since 2006 Guideposts has offered people in Warwickshire a Help at Home service.
Help at Home is a support service run by Guideposts Trust that offers people the support and care they need to remain within the familiarity and comfort of home, and maintain their independence. Offering unrivalled continuity and level of support, Help at Home offers respite care, practical assistance, personal care, companionship and housekeeping, balancing independent living with specific care needs.
The service is perfect for people leaving hospital, single older people, people with learning disabilities and carers or anyone who is finding it harder to cope at home.

Clients are supported by carers who offer care in a “person-centred” way. The service is provided to anyone aged 18 or over who needs our help.

Our carers can help with;

  • Bathing, dressing, continence needs and medication needs
  • Cleaning, shopping and laundry
  • Trips out such as shopping, going to place of worship, sports events etc.
  • Night care so that family carers can have a proper rest
  • Respite breaks for family carers so they can go out during the day
  • Preparation of healthy meals and drinks
  • Support at home following hospital discharge
  • Accompanied hospital, dentist or GP appointments
  • Companionship.

By providing this service we aim to keep people living safely and well in their own homes for as long as possible.

Who pays for my care?

You can buy our services directly either privately or by using your direct payments (sometimes called funding for self-directed support or personal budgets). Alternatively you could be referred through adult health and community services and receive help through means-tested benefits. If you have questions about funding call the office.

How much do we charge?

We charge for services by the hour and we also charge for mileage.

  • Day time 7am to 7pm – £14.50 per hour
  • Evening 7pm to 7am – £15.95 per hour
  • Weekends 7pm on Friday to 7am on Monday – £16.95 per hour
  • Bank holidays 7am to 10:30pm – £16.95 per hour
  • Night sitting rate – enquire
  • Mileage charge – 40p per mile

How do we chose and train our staff?

Our carers are carefully chosen, they need to be exceptional people; friendly, professional at all times, able to think on their feet when dealing with the unexpected, able to relate to all people but above all they need to care.

We give our staff initial training in caring skills to the required standards. They are also trained to understand dementia and how to respond positively to people affected by it. This training is provided by our specialist dementia trainer who offers training to health and care professionals across the country. Training is regularly updated and everything our carers do is monitored by senior staff .

We always do our best to make sure that you have the same carer coming in each time, especially if people are affected by dementia. There will be times when carers do take time off then an alternative carer will be introduced to you before they provide your care.

This is a comment made by one of our care team;

“A special moment with Mr X who has communication difficulties – in conversation I never rush him, I let him ponder what he wants to convey to me – and then in a flourish he gives me full sentences – the pleasure and satisfaction from him that he is able to let me know his wishes and I am able to understand and act upon them makes my role so worthwhile.”

We take care of all the practical jobs, keeping people safe and well, but we also offer friendship, laughter, special moments to cherish. It has been said that we go the extra mile – we are proud of this.

This is a comment made by a family member;

“The service provided by Guideposts Trust remains excellent and in my opinion, sets an example that others in the care industry should learn from.”

This is a comment made by a client;

“All support workers are kind and considerate in every way.”

Please check our terms and conditions of business

Other services

Dementia Information Service for Carers for Warwickshire

  • Provides advice and information on dementia
  • Helps to put people in touch with local groups and activities
  • Drop-in centre for advice
  • Helpline number on 0845 437 9901 for carers
  • Dementia web Warwickshire website

Carers’ Support Service for Warwickshire is commissioned by Warwickshire County Council

  • Direct services to people
  • Supporting them in own home
  • Education and training
  • Counselling
  • Aims to enrich carers’ lives and promote carers’ rights
  • Specialist staff for carers from ethnic minorities